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TERMS & CONDITIONS
GENERAL TERMS
A. Each item must be ordered in
increment of dozens (minimum 12 pieces/pairs/sets).
B. The minimum order is $300.00. All orders less than the minimum amount will
be subject to a $15.00 surcharge.
C. All prices are subject to change: we will advise you in advance should this be
necessary and you can exercise your option to accept or cancel the item.
D. Any SPECIAL ORDERS processed for your company will require a deposit
with order equivalent to 60% of the total of order.
SHIPPING TERMS
A. Unless otherwise specified, all shipments are sent UPS Ground Service with
the freight expense being added to the invoice amount.
B. Any other UPS shipping method or carrier of choice should otherwise be
specified.
PAYMENT TERMS
A. COD Money Order, Cashiers Check, Company Check, Credit Card (New
accounts see “C” - Visa or MasterCard only), Cash, and Prepay terms are
accepted. Prepaid orders in the form of wire transfer, checks, money order
will be shipped upon payment being processed.
B. COD Company Check and Net Term open accounts will be extended to
customers who submit the following information:
» A signed and completed Accessories West credit application. The
application must include a bank reference and at least three current,
accepted trade references.
» A copy of your state tax resale certificate and current business license.
» A bank verification form to be submitted by your bank.
» Processing may take 2-5 business days depending on response time.
C. New Accounts Using Credit Cards: 50% required to initiate order that will be
credited to last shipment against order.
Note: Accessories West Imports reserves the right to deny credit to any applicant or revoke terms upon late payment or NSF checks received at any time. There is a $15 fee for a returned check. Customers are responsible for all collection and legal fees.
RETURN POLICY
A. Any shortages or damages sustained in transit must be promptly reported to our
company within 72 hours of receipt of merchandise.
B. Any and all returns will require a Return Authorization number (RA #) and
packages sent without an RA# will be refused. RA # should be indicated on outside
of carton.
C. No call tags will be issued for returns: UPS or Post Office must send to our
company.
D. Your package should include a copy of the invoice item was shipped on and your
reason for return.
E. Only merchandise having a manufacturers’ defect will be accepted for replacement
or credit. Misused or improperly cared for products will not be accepted. All items
will be replaced with the identical product returned unless the item is unavailable in
which case a credit will be issued.
F. Merchandise accepted for return for reasons other than manufacturer defects or
errors are subject to a 20% restocking fee.
Note: ALL CLAIMS MUST BE MADE 3 DAYS FROM RECEIPT OF MERCHANDISE.
ANY RETURNS OF MERCHANDISE REQUIRE ISSUED RETURN AUTHORIZATION
NUMBERS OR THEY WILL BE REFUSED! SALABLE MERCHANDISE RETURNED
SUBJECT TO 15% RE-STOCKING CHARGE.
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